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Text Help Line
When you click on the Keyword these messages will be sent to your phone at Δ. Not correct? Click here to re-enter your number.
Simply text the relevant keyword from the list below to 611611 Δ. Or, enter your phone number below and click on an underlined keyword to have that info sent to your phone via text.
To update your data settings in order to send MMS and access the Internet, text APN to 611611 or click here.
To check if your phone is compatible with our network, text the word BYOP to 611611 or click here.
To access a self-service menu with a list of all our help keywords, text the word HELP to 611611 or click here.
Using another phone, you can report your lost/stolen device. Text the word LOST to 611611 or click here.
To look up your phone number and Service End Date, text the word PHONE to 611611 or click here.
To transfer your number from another company or activate your service with a new number text PORT to 611611 or click here.
To reactivate your service from any active mobile phone, text the word REACT to 611611 or click here.
To receive the toll-free number to contact SmartPay, text the word SMARTPAY to 611611 or click here.
To check if your data speed has been reduced, text the word THROTTLE to 611611 or click here.
For instructions on setting up, retrieving, changing and resetting your voicemail password, text the word VOICEMAIL to 611611 or click here.
For a mobile tutorial, text your phone's model code to 611611.
Click here to learn how to find your phone's model code, or use our dropdown menus below.
Find your phone's model code below