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611611
Text Help Line

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Click on a keyword below to receive a text with information to . If you want to receive this information on a different phone number, click here to enter that number.

Text the keyword you like to 611611. Or, enter your phone number below and click on a keyword. We’ll text you more information.

Keywords

Featured

BLOG

To stay connected with the latest news, text the word BLOG to 611611 or click here.

BUY

To purchase Service Plans or data Add-Ons, text the word BUY to 611611 or click here.

ILD

For International Long Distance calling information including your ILD balance, text ILD to 611611 or click here.

MULTILINE

To add a line to your account, text the word MULTILINE to 611611 or click here.

POINTS

To see how many points you have for the Rewards Program, or to enroll in the program, text the word POINTS to 611611 or click here.

SWITCH

To check the required data needed to transfer your phone to our company, text the word SWITCH to 611611 or click here.

VAIR

Experience our new in-store virtual airtime purchase process by texting VAIR to 611611 or click here.

5G

To check if your device is 5G capable, text the word 5G to 611611 or click here.

ACCESSIBILITY

For a list of accessibility features and resources, text the word ACCESSIBILITY to 611611 or click here.

ACCT

To check your Service Renewal information, text ACCT to 611611 or click here.

ACTIVATE

To activate your service, text the word ACTIVATE to 611611 or click here.

ADD

To add airtime using a service plan PIN, text the word ADD to 611611 or click here.

APN

To update your data settings to send MMS and access the Internet, text the word APN to 611611 or click here.

BLOCK

For instructions on how to block or unblock a phone number, text BLOCK or UNBLOCK to 611611 or click here.

BLOG

To stay connected with the latest news, text the word BLOG to 611611 or click here.

BUY

To purchase Service Plans or data Add-Ons, text the word BUY to 611611 or click here.

BYOP

To check if your phone is compatible with our network, text the word BYOP to 611611 or click here.

CDR

For instructions on how to request Call Detail Records, text the word CDR to 611611 or click here.

CHAT

To get help through chat, text the word CHAT to 611611 or click here.

COVERAGE

To check for available coverage, text the word COVERAGE to 611611 or click here.

DEAL

To see available deals, text the word DEAL to 611611 or click here.

DNC

To stop receiving unwanted phone calls, text the word DNC to 611611 or click here.

DUE DATE

To see your Service End date, text the words DUE DATE to 611611 or click here.

ENROLL

To enroll in Auto-Refill, text the word ENROLL to 611611 or click here.

FOUR

To get the last four digits of your serial number, text the word FOUR to 611611 or click here.

HELP

To access a self-service menu and obtain a list of all our help keywords, text the word HELP to 611611 or click here.

ILD

For International Long Distance calling information including your ILD balance, text ILD to 611611 or click here.

JOIN

To Opt-In to receive SMS communications from Walmart Family Mobile, text the word JOIN to 611611 or click here.

LOST

To report your lost or stolen device using another phone, text the word LOST to 611611 or click here.

LTE

To learn how to enable LTE on your phone, text the word LTE to 611611 or click here.

MIGRATE

To check if your device is affected by any network changes, text the word MIGRATE to 611611 or click here.

MINC

To change your phone number, text the word MINC to 611611 or click here.

MULTILINE

To add a line to your account, text the word MULTILINE to 611611 or click here.

ORDER

To check the status of your order, text the word ORDER to 611611 or click here.

PASSWORD

To reset your password, text the word PASSWORD to 611611 or click here.

PHONE

To look up your phone number and Service End Date, text the word PHONE to 611611 or click here.

PLAN

To know your Plan information, text the word PLAN to 611611 or click here.

POINTS

To see how many points you have for the Rewards Program, or to enroll in the program, text the word POINTS to 611611 or click here.

PORT

To transfer your number from another company or activate your service with a new number, text PORT to 611611 or click here.

REACTIVATE

To reactivate your service from any mobile phone, text the word REACT to 611611 or click here.

SCREEN

To obtain instructions about features related to your phone's screen, text the word SCREEN to 611611 or click here.

SEARCH

To search the web, text the word SEARCH to 611611 or click here.

SIM

To learn how to install a SIM card into your phone, text the word SIM to 611611 or click here.

SMARTPAY

For details on our Lease to Own Program and to check eligibility, text the word SMARTPAY to 611611 or click here.

SPAM

To download the free Spam Detector App, text the word SPAM to 611611 or click here.

SPEED

To check if your data speed has been reduced, text the word SPEED to 611611 or click here.

STORE

To locate the nearest retailers by ZIP Code, text the word STORE to 611611 or click here.

SUPPORT

If you're experiencing issues with your service, text the word SUPPORT to 611611 or click here.

SWITCH

To check the required data needed to transfer your phone to our company, text the word SWITCH to 611611 or click here.

TICKET

To check your ticket status, text the word TICKET to 611611 or click here.

TRANSFER

To transfer your mobile number to a new device, text TRANSFER to 611611 or click here.

TUTORIAL

To obtain a handset tutorial directly on your device, text the word TUTORIAL to 611611 or click here.

USAGE

To see your current data usage, text the word USAGE to 611611 or click here.

VAIR

Experience our new in-store virtual airtime purchase process by texting VAIR to 611611 or click here.

VIDEO

To watch instructional videos, text the word VIDEO to 611611 or click here.

VOICEMAIL

For instructions on setting up, retrieving, changing and resetting your voicemail password, text the word VOICEMAIL to 611611 or click here.

WFM

To enroll in Walmart Family Mobile's LifeLine Program, text WFM to 611611 or click here.

WIFI

For instructions on setting up and managing Wi-Fi on your phone, text the word WIFI to 611611 or click here.

DEVICE HELP

Click on your phone's manufacturer's icon below.

Alcatel MyFlip

Code: ALA405DL

ALCATEL MYFLIP 2

Code: ALA406DL

ALCATEL RAVEN™ LTE

Code: ALA574BL

ALCATEL ZIP™LTE

Code: ALA576BL

Apple iPhone SE

Code: APISE2C

BLADE™ T2 LTE

Code: ZEZ559DL

Blu View 1

Code: BLB100DL

Blu View 3

Code: BLB140DL

Blu View Mega

Code: BLB110DL

Coolpad Catalyst

Code: CO3622AL

Galaxy A12

Code: SAS127DL

Galaxy A32 5G

Code: SAS326DL

Galaxy A42

Code: SAS426DL

Galaxy Note20 Ultra

Code: SAN986U1

Galaxy S21 Ultra 5G

Code: SAG998U1

General Android Support

General iOS Support

General Samsung Support

iPhone 11

Code: API11L

iPhone 11 Pro

Code: API11PL

iPhone 11 Pro Max

Code: API11PML

iPhone 6

Code: WFMAPI6G

iPhone 6 Plus

Code: WFMAPI6PG

iPhone 6S

Code: WFMAPIP6SG

iPhone 6S Plus

Code: WFMAPIP6SPG

iPhone 7

Code: WFMAPIP7G

iPhone 7 Plus

Code: WFMAPI7PG

iPhone 8

Code: WFMAPI8G

iPhone 8 Plus

Code: WFMAPI8PG

iPhone SE

Code: WFMAPISEG

iPhone X

Code: WFMAPIXG

iPhone XR

Code: APIXRC

iPhone XR

Code: WFMAPIXRG

iPhone XS

Code: WFMAPIXSG

iPhone Xs

Code: APIXSC

iPhone XS Max

Code: WFMAPIXSMG

iPhone Xs Max

Code: APIXSMC

LG Classic Flip

Code: LGL125DL

LG FIESTA™ LTE

Code: LGL63BL

LG FIESTA™ 2 LTE

Code: LGL163BL

LG Journey™ LTE

Code: LGL322DL

LG K31™ Rebel

Code: LGL355DL

LG Premier Pro LTE

Code: LML414DL

LG Premier Pro Plus

Code: LGL455DL

LG Premier™ Pro LTE

Code: LML413DL

LG REBEL™ 2 LTE

Code: LGL57BL

LG REBEL™ 3 LTE

Code: LGL157BL

LG REBEL™ 4 LTE

Code: LML211BL

LG Reflect™

Code: LGL555DL

LG Solo LTE

Code: LGL423DL

LG Stylo 2 Plus

Code: LGK550

LG Stylo™ 3

Code: LGL84VL

LG Stylo™ 4

Code: LML713DL

LG Stylo™5

Code: LGL722DL

Moto e

Code: MTXT2052DL

Moto e5

Code: MTXT1920DL

Moto E6

Code: MTXT2005DL

Moto G Power

Code: MTXT2041DL

Moto g Stylus 5g

Code: MTXT2131DL

Moto G6

Code: MTXT1925DL

Moto g7 OPTIMO

Code: MTXT1952DL

Moto g7 OPTIMO MAXX

Code: MTXT1955DL

Nokia G300

Code: NKN1374DL

Reliance Orbic Magic

Code: RER678EL

Samsung A11

Code: SAS115DL

Samsung A21

Code: SAS215DL

Samsung A51

Code: SAS515DL

Samsung Galaxy A01

Code: SAS111DL

Samsung Galaxy A02s

Code: SAS124DL

Samsung Galaxy A10e

Code: SAS102DL

Samsung Galaxy A20

Code: SAS205DL

Samsung Galaxy A50

Code: SAS506DL

Samsung Galaxy J2

Code: SAS260DL

Samsung Galaxy J3 Orbit

Code: SAS357BL

Samsung Galaxy J7 Crown

Code: SAS757BL

Samsung Galaxy J7 Sky Pro

Code: SAS737TL

Samsung Galaxy J7 Sky Pro

Code: SAS337TL

Samsung Galaxy Note 10

Code: SAN970U1L

Samsung Galaxy Note 10 Plus

Code: SAN975U1L

Samsung Galaxy Note 9

Code: SAN960U1

Samsung Galaxy On5

Code: SAG550T2L

Samsung Galaxy On5

Code: SAS550TL

Samsung Galaxy S10

Code: SAG973U1

Samsung Galaxy S10 Lite

Code: SAG770U1

Samsung Galaxy S10+

Code: SAG975U1L

Samsung Galaxy S10e Prism Black

Code: SAG970U1L

Samsung Galaxy S20

Code: SAG981U1

Samsung Galaxy S20 Ultra

Code: SAG988U1

Samsung Galaxy S20+

Code: SAG986U1

Samsung Galaxy S21 5G

Code: SAG991U1

Samsung Galaxy S8

Code: SAG950U1

Samsung Galaxy S8+

Code: SAG955U1

Samsung Galaxy S9

Code: SAG960U1

Samsung Galaxy S9+

Code: SAG965U1

Sirius

Code: ZEZ610DL

Soporte General para Android

Soporte General para Apple iOS

Soporte General para Samsung

TCL A1

Code: ALA501DL

TCL A1 X

Code: ALA503DL

TCL A2

Code: ALA507DL

TCL A2 X

Code: ALA508DL

TCL A3X

Code: ALA600DL

TCL LX

Code: ALA502DL

U452TL

Code: UXU452TL

U505TL

Code: UXU505TL

View 2

Code: BLB130DL

ZTE Cymbal-G LTE

Code: ZEZ232TL

ZTE Majesty™ PRO LTE®

Code: ZEZ798BL

ZTE ZFIVE 2 LTE

Code: ZEZ836BL

ZTE ZFIVE® G LTE

Code: ZEZ557BL

ZTE ZMAX® ONE LTE

Code: ZEZ719DL