WELCOME
Access self-service 24/7 to buy service, manage your rewards, enroll in Auto-Refill and more.
Self-service at your fingertips
Self-service at your fingertips
With our 611611 keywords you can check your balance, refill your service, keep tabs on your rewards and more.
ACCT
To check your Service Renewal information, text ACCT to 611611 or click here .
BUY
To purchase Service Plans or data Add-Ons, text the word BUY to 611611 or click here .
ENROLL
To enroll in Auto-Refill, text the word ENROLL to 611611 or click here .
ILD
For International Long Distance calling information including your ILD balance, text ILD to 611611 or click here .
MULTILINE
To add a line to your account, text the word MULTILINE to 611611 or click here .
POINTS
To see how many points you have for the Rewards Program, or to enroll in the program, text the word POINTS to 611611 or click here .
SETPIN
Set up a security pin and further secure your account by texting SETPIN to 611611 or click here .
SUPPORT
To troubleshoot any service related issues you are experiencing, text the word SUPPORT to 611611 or click here .
SWITCH
To check the required data needed to transfer your phone to our company, text the word SWITCH to 611611 or click here .
VAIR
Experience our new in-store virtual airtime purchase process by texting VAIR to 611611 or click here .
5G
To check if your device is 5G capable, text the word 5G to 611611 or click here .
ACCESSIBILITY
For a list of accessibility features and resources, text the word ACCESSIBILITY to 611611 or click here .
ACCESSORIES
To check out available deals on phone accessories, text the word ACCESSORIES to 611611 or click here .
ACCT
To check your Service Renewal information, text ACCT to 611611 or click here .
ACTIVATE
To activate your service, text the word ACTIVATE to 611611 or click here .
ADD
To add airtime using a service plan PIN, text the word ADD to 611611 or click here .
APN
To update your data settings to send MMS and access the Internet, text the word APN to 611611 or click here .
BLOCK
For instructions on how to block or unblock a phone number from contacting you, text BLOCK or UNBLOCK to 611611 or click here .
BLOG
To stay connected with the latest news, text the word BLOG to 611611 or click here .
BUY
To purchase Service Plans or data Add-Ons, text the word BUY to 611611 or click here .
BYOP
To check if your phone is compatible with our network, text the word BYOP to 611611 or click here .
CDR
For instructions on how to request Call Detail Records, text the word CDR to 611611 or click here .
COVERAGE
To check for available coverage, text the word COVERAGE to 611611 or click here .
DEAL
To see available deals, text the word DEAL to 611611 or click here .
DNC
For instructions on how to stop receiving unwanted phone calls, text the word DNC to 611611 or click here .
DUE DATE
To see your Service End date, text the words DUE DATE to 611611 or click here .
ENROLL
To enroll in Auto-Refill, text the word ENROLL to 611611 or click here .
FOUR
To get the last four digits of your serial number, text the word FOUR to 611611 or click here .
HOMEINTERNET
To check if your address qualifies for home internet service through Tracfone's Home Internet Device, text the word HOMEINTERNET to 611611 or click here .
HOTSPOT
To check the current usage of your Hotspot device or for Hotspot related questions, text the word HOTSPOT to 611611 or click here .
ILD
For International Long Distance calling information including your ILD balance, text ILD to 611611 or click here .
JOIN
To Opt-In to receive SMS communications from Walmart Family Mobile, text the word JOIN to 611611 or click here .
LOST
To report your lost or stolen device using another phone, text the word LOST to 611611 or click here .
LTE
To learn how to enable LTE on your phone, text the word LTE to 611611 or click here .
MIGRATE
To check if your device is affected by any network changes, text the word MIGRATE to 611611 or click here .
MINC
To change your phone number, text the word MINC to 611611 or click here .
MULTILINE
To add a line to your account, text the word MULTILINE to 611611 or click here .
ORDER
To check the status of your order, text the word ORDER to 611611 or click here .
PASSWORD
To reset your password, text the word PASSWORD to 611611 or click here .
PHONE
To look up your phone number and Service End Date, text the word PHONE to 611611 or click here .
PLAN
To know your Plan information, text the word PLAN to 611611 or click here .
POINTS
To see how many points you have for the Rewards Program, or to enroll in the program, text the word POINTS to 611611 or click here .
PORTIN
To transfer your number into Walmart Family, text PORTIN to 611611 or click here .
REACTIVATE
To reactivate your service from any mobile phone, text the word REACT to 611611 or click here .
SCREEN
To obtain instructions about features related to your phone's screen, text the word SCREEN to 611611 or click here .
SETPIN
Set up a security pin and further secure your account by texting SETPIN to 611611 or click here .
SIM
To learn how to install a SIM card into your phone, text the word SIM to 611611 or click here .
SPAM
For information regarding how to block unwanted numbers or report numbers mislabeled as spam, text the word SPAM to 611611 or click here .
SPEED
To check if your data speed has been reduced, text the word SPEED to 611611 or click here .
STORE
To locate the nearest retailers by ZIP Code, text the word STORE to 611611 or click here .
SUPPORT
To troubleshoot any service related issues you are experiencing, text the word SUPPORT to 611611 or click here .
SWITCH
To check the required data needed to transfer your phone to our company, text the word SWITCH to 611611 or click here .
TICKET
To check your ticket status, text the word TICKET to 611611 or click here .
TRANSFER
To transfer your mobile number to a new device, text
TRANSFER to 611611 or click here .
TUTORIAL
To obtain a handset tutorial directly on your device, text the word TUTORIAL to 611611 or click here .
UNENROLL
For instructions on how to cancel your Auto-Refill enrollment, text the word UNENROLL to 611611 or click here .
USAGE
To see your current data usage, text the word USAGE to 611611 or click here .
VAIR
Experience our new in-store virtual airtime purchase process by texting VAIR to 611611 or click here .
VIDEO
To watch instructional videos, text the word VIDEO to 611611 or click here .
VOICEMAIL
For instructions on setting up, retrieving, changing and resetting your voicemail password, text the word VOICEMAIL to 611611 or click here .
WFM
To enroll in Walmart Family Mobile's LifeLine Program, text WFM to 611611 or click here .
WIFI
For instructions on setting up and managing Wi-Fi on your phone, text the word WIFI to 611611 or click here .
Device Help
Need instructions on your phone's features? We've got you covered. Get your phone's tutorial sent straight to your phone.
Tutorials by manufacturer
Alcatel MyFlip
Code: ALA405DL
ALCATEL MYFLIP 2
Code: ALA406DL
TCL A1
Code: ALA501DL
TCL LX
Code: ALA502DL
TCL A1 X
Code: ALA503DL
TCL A2
Code: ALA507DL
Samsung TCL A2 X
Code: ALA508DL
Alcatel TCL A3
Code: ALA509DL
ALCATEL RAVEN™ LTE
Code: ALA574BL
ALCATEL ZIP™LTE
Code: ALA576BL
TCL A3X
Code: ALA600DL
Alcatel TCL Flip 2
Code: ALT408DL
TCL K24
Code: ALT434DG
TCL FLIP 3
Code: ALT435D
TCL 50 LE T510D
Code: ALT510D
Alcatel TCL 4X 5G
Code: ALT601DL
Alcatel TCL 30 Z
Code: ALT602DL
Alcatel TCL 30 T
Code: ALT603DL
Alcatel TCL ION V T607DL
Code: ALT607DL
TCL 40T
Code: ALT608DL
Alcatel TCL 40 XE 5G
Code: ALT609DL
TCL 50 XE 5G
Code: ALT614DG
Alcatel TCL 30 XL
Code: ALT701DL
iPhone 11
Code: API11L
iPhone 11 Pro
Code: API11PL
iPhone 11 Pro Max
Code: API11PML
Apple iPhone 12
Code: API12
Apple iPhone 12 mini
Code: API12M
Apple iPhone 12 Pro
Code: API12PR
iPhone 13 - 5G Capable
Code: API13
iPhone 13 Mini (5G)
Code: API13M
iPhone 13 Pro Max - 5G Capable
Code: API13PM
iPhone 13 Pro (with 5G)
Code: API13PR
iPhone 14 - 5G w/eSIM
Code: API14C
iPhone 14 Plus - 5G w/eSIM
Code: API14PLC
iPhone 14 Pro MAX - 5G w/ eSIM
Code: API14PMC
iPhone 14 Pro - 5G w/ eSIM
Code: API14PRC
Apple iPhone SE
Code: APISE2C
iPhone XR
Code: APIXRC
iPhone Xs
Code: APIXSC
iPhone Xs Max
Code: APIXSMC
iPhone 14 Pro - 5G w/ eSIM
Code: APl14PRC
Blu View 1
Code: BLB100DL
Blu View Mega
Code: BLB110DL
View 2
Code: BLB130DL
Blu View 2
Code: BLB131DL
Blu View 2 2023
Code: BLB135DL
Blu View 3
Code: BLB140DL
Blu View 5 B160V
Code: BLB160V
View 5 PRO
Code: BLB170D
Blu FLEX BLB300V
Code: BLB300VC
Coolpad Catalyst
Code: CO3622AL
General Android Support
General iOS Support
General Samsung Support
LG Stylo 2 Plus
Code: LGK550
LG Classic Flip
Code: LGL125DL
LG REBEL™ 3 LTE
Code: LGL157BL
LG FIESTA™ 2 LTE
Code: LGL163BL
LG Journey™ LTE
Code: LGL322DL
LG K31™ Rebel
Code: LGL355DL
LG Solo LTE
Code: LGL423DL
LG Premier Pro Plus
Code: LGL455DL
LG Reflect™
Code: LGL555DL
LG REBEL™ 2 LTE
Code: LGL57BL
LG FIESTA™ LTE
Code: LGL63BL
LG Stylo™5
Code: LGL722DL
LG Stylo™ 3
Code: LGL84VL
LG REBEL™ 4 LTE
Code: LML211BL
LG Premier™ Pro LTE
Code: LML413DL
LG Premier Pro LTE
Code: LML414DL
LG Stylo™ 4
Code: LML713DL
Moto e5
Code: MTXT1920DL
Moto G6
Code: MTXT1925DL
Moto g7 OPTIMO
Code: MTXT1952DL
Moto g7 OPTIMO MAXX
Code: MTXT1955DL
Moto E6
Code: MTXT2005DL
Moto G Power
Code: MTXT2041DL
Moto e
Code: MTXT2052DL
Moto g Play
Code: MTXT2093DL
Moto G Stylus
Code: MTXT2115DL
Moto g Stylus 5g
Code: MTXT2131DL
Motorola Moto G Pure
Code: MTXT2163DL
Motorola Moto g Power
Code: MTXT2165DL
Motorola Moto g stylus
Code: MTXT2211DL
Motorola moto g 5G (2022)
Code: MTXT2213DL
Motorola moto g stylus 5G
Code: MTXT2215DL
Motorola Moto g Play 2023
Code: MTXT2271DL
Motorola Moto g Power
Code: MTXT2311DL
Moto g Stylus 2023
Code: MTXT2317DL
Moto Edge
Code: MTXT2405V
Moto g Play 2024
Code: MTXT2413V
Moto g Power 2024
Code: MTXT2415V
Motorola Moto g 5G
Code: MTXT2417DG
Moto g stylus 5g 2024
Code: MTXT2419V
Moto Razr 2024
Code: MTXT2453V
moto EDGE 2025
Code: MTXT2519V
Nokia G300
Code: NKN1374DL
Nokia 2760 Flip
Code: NKN139DL
Nokia C200
Code: NKN150DL
Nokia C200
Code: NKN151DL
Nokia C100
Code: NKN152DL
Nokia G400 5G
Code: NKN1530DL
Nokia C300
Code: NKN155DL
HMD VIBE
Code: NKN159V
Reliance Orbic Magic
Code: RER678EL
Reliance Orbic Journey V
Code: RERC2200L
Orbic Joy 2
Code: RERC656V
Samsung Galaxy Z Flip3 5G
Code: SAF711U1
Samsung Galaxy Z Flip5
Code: SAF731U1
Samsung Galaxy Z Fold3 5G
Code: SAF926U1
Samsung Galaxy On5
Code: SAG550T2L
Samsung Galaxy S10 Lite
Code: SAG770U1
Galaxy S20 FE 5G
Code: SAG781U1
Samsung Galaxy S8
Code: SAG950U1
Samsung Galaxy S8+
Code: SAG955U1
Samsung Galaxy S9
Code: SAG960U1
Samsung Galaxy S9+
Code: SAG965U1
Samsung Galaxy S10e Prism Black
Code: SAG970U1L
Samsung Galaxy S10
Code: SAG973U1
Samsung Galaxy S10+
Code: SAG975U1L
Samsung Galaxy S20
Code: SAG981U1
Samsung Galaxy S20+
Code: SAG986U1
Samsung Galaxy S20 Ultra
Code: SAG988U1
Samsung Galaxy S21 FE 5G
Code: SAG990U1
Samsung Galaxy S21 5G
Code: SAG991U1
Samsung Galaxy S21+ 5G
Code: SAG996U1
Samsung Galaxy S21 Ultra 5G
Code: SAG998U1
Samsung Galaxy Note 9
Code: SAN960U1
Samsung Galaxy Note 10
Code: SAN970U1L
Samsung Galaxy Note 10 Plus
Code: SAN975U1L
Galaxy Note20 Ultra
Code: SAN986U1
Samsung Galaxy A10e
Code: SAS102DL
Samsung Galaxy A01
Code: SAS111DL
Samsung A11
Code: SAS115DL
Samsung Galaxy A02s
Code: SAS124DL
Galaxy A12
Code: SAS127DL
Samsung Galaxy A03s
Code: SAS134DL
Samsung Galaxy A03s 2023 S135DL
Code: SAS135DL
Samsung Galaxy A13 5G
Code: SAS136DL
Samsung Galaxy A14 5G
Code: SAS146VL
Samsung Galaxy A15 5G
Code: SAS156V
Galaxy A16 5G
Code: SAS166V
Samsung Galaxy A20
Code: SAS205DL
Samsung A21
Code: SAS215DL
Samsung Galaxy A23 5G
Code: SAS236DL
Samsung Samsung Galaxy A23 5G
Code: SAS237VL
Samsung Galaxy A25 5G
Code: SAS256VL
Samsung Galaxy J2
Code: SAS260DL
Galaxy A32 5G
Code: SAS326DL
Samsung Galaxy J7 Sky Pro
Code: SAS337TL
Galaxy A35 5G
Code: SAS356V
Samsung Galaxy J3 Orbit
Code: SAS357BL
Galaxy A42
Code: SAS426DL
Samsung Galaxy A50
Code: SAS506DL
Samsung A51
Code: SAS515DL
Samsung Galaxy A53 5G
Code: SAS536DL
Samsung Galaxy A54 5G
Code: SAS546VL
Samsung Galaxy On5
Code: SAS550TL
Samsung Galaxy S23 FE
Code: SAS711U1
Samsung Galaxy J7 Sky Pro
Code: SAS737TL
Samsung Galaxy J7 Crown
Code: SAS757BL
Samsung Galaxy S22 5G
Code: SAS901U1
Samsung Galaxy S22+ 5G
Code: SAS906U1
Samsung Galaxy S22 Ultra
Code: SAS908U1
Soporte General para Android
Soporte General para Apple iOS
Soporte General para Samsung
TCL K33 5G T513V
Code: TCT513V
U452TL
Code: UXU452TL
U505TL
Code: UXU505TL
iPhone 6
Code: WFMAPI6G
iPhone 6 Plus
Code: WFMAPI6PG
iPhone 7 Plus
Code: WFMAPI7PG
iPhone 8
Code: WFMAPI8G
iPhone 8 Plus
Code: WFMAPI8PG
iPhone 6S
Code: WFMAPIP6SG
iPhone 6S Plus
Code: WFMAPIP6SPG
iPhone 7
Code: WFMAPIP7G
iPhone SE
Code: WFMAPISEG
iPhone X
Code: WFMAPIXG
iPhone XR
Code: WFMAPIXRG
iPhone XS
Code: WFMAPIXSG
iPhone XS Max
Code: WFMAPIXSMG
ZTE Cymbal-G LTE
Code: ZEZ232TL
ZTE ZFIVE® G LTE
Code: ZEZ557BL
BLADE™ T2 LTE
Code: ZEZ559DL
Sirius
Code: ZEZ610DL
ZTE ZMAX® ONE LTE
Code: ZEZ719DL
ZTE Majesty™ PRO LTE®
Code: ZEZ798BL
ZTE ZFIVE 2 LTE
Code: ZEZ836BL
